Online Student Service with a Virtual Smile

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Career Services. Tutoring. Counseling. Disability Services. Tech Support. All the resources our students use on campus can be found online. Get a preview of what colleges have learned from the pandemic and how that has been used to provide excellent care in all areas of student life:

Shandrese Cushionberry, Interim ARC Coordinator at Brightpoint Community College, connects online students regularly to after-hours resources for writing assignments:

“The Writing Center offers after-hours assistance through our online submission service. Students can submit their papers electronically for review and students will receive a video with feedback from a tutor.”

Gigi Davis, Job & Internship Coordinator at Piedmont Virginia Community College, turned her face-to-face events into virtual events via webinar, complete with career chats. From there, the webinars would be turned into recordings so students could later access them on their time:

“This helps highlight students, feature alums, employers and faculty. We even launched a YouTube channel to keep doing employer information sessions for students.” 

Wendy Smith, Student Success Coordinator at Blue Ridge Community College, was still able to reach online students on Zoom or phone to help with basic needs through their Single Stop initiative:

“I think we’re really trying to focus on helping them with those main barriers that we know exist. Food insecurity, housing insecurity, mental health support, and financial literacy and support.”

Nadine Green Hicks, Community Connections Coordinator at Central Virginia Community College, was able to continue student access to community help while shifting to online learning during the pandemic:

“I helped to address barriers students face, whether it’s financial, personal, mental health or others, by connecting them with resources on and off campus. These offerings are still available to all students, including online, and I often meet with them via Zoom.” 

Dr. Tiffany Ray, Vice President of Student Services and Equity Advancement at Germanna Community College, saw the need for colleges to secure virtual mental health services when students shifted to emergency online learning:

“The great thing about TimelyMD, especially for those who might be uninsured, is that we can help students address challenges before they are in a crisis situation.”

The availability of online student services will continue to grow as more students need virtual access. Don’t hesitate to contact your own college if you find yourself in a personal or academic crisis.

Explore what your local college has to offer by heading to our college locator and clicking on your college’s online landing page. You can follow us for news and more student stories on Twitter and Facebook (@getonlineVA).


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